StrikeLock Hoistway Door Locking Device RECALL

Acting in cooperation with the U.S. Consumer Product Safety Commission (CPSC), Residential Elevators, Inc. is conducting a voluntary recall to repair the StrikeLock hoistway door locking devices.

What to do Immediately:

  1. Stop using the elevator.
  2. Turn off the power at the main disconnect so that others cannot access or use this elevator.
  3. Register for the free recall repair - email us or call 800.832.2004, Option 900

If you or someone else in your home depends on your elevator, we ask that you contact us immediately at 800-832-2004, Option 900, or via email [email protected] to schedule this important repair.

Frequently Asked Questions

  1. Why is the StrikeLock hoistway door locking device being voluntarily recalled?

    The elevator’s StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.

    Acting in cooperation with the U.S. Consumer Product Safety Commission (CPSC), Residential Elevators, Inc. is conducting a voluntary recall to repair the StrikeLock hoistway door locking devices.

  2. What does the StrikeLock hoistway door locking device look like as installed on the landing doors and how do I know if I have this product installed?

    Approximately 450 elevators are affected since this product was introduced in April 2024.

    When your elevator was installed, the StrikeLock hoistway door locking device on the landing doors was an optional extra.

    If you are uncertain if you have a StrikeLock hoistway door locking device installed in your elevator system, you may contact us to ask. You can contact us toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at [email protected].

    The StrikeLock hoistway door locking device looks like the following image, as installed.

    StrikeLockImage

  3. What does a landing/hoistway door look like on a home elevator?

    A landing door (also known as a hoistway door) is a hinged door that may look like other doors in your home. Many home elevators are installed with these types of doors, often by the home contractor or builder, and they may be automatically or manually operated.

    The elevator car will also have a door or gate attached to it that is supplied by the elevator manufacturer. The elevator car door operates manually or automatically. These two sets of doors are identified in the photo below.

  4. I don’t have children; do I still need to participate in this recall?

    Yes. You should remove the potential hazard for all occupants and guests who may visit your home.

  5. Have there been any injuries reported?

    No. However, Residential Elevators, Inc. strongly encourages you to immediately stop using the elevator and follow the instructions to register for this free repair that is being offered in this voluntary recall.

  6. My elevator was inspected (by a state/local authority) or receives an annual inspection, do I need to take action now?

    Yes. The inspections will not necessarily address the hazard that is the subject of this recall.

  7. How do I know if Residential Elevators manufactured my elevator?

    Check on the cab operating panel (COP) inside your elevator cab, or the elevator controller, hydraulic equipment or control box of the elevator for any labels. You will find a contact phone number listed for the elevator manufacturer. This recall covers only those elevators manufactured by Residential Elevators, Inc. If you cannot locate any labels, you can call Residential Elevators and we will try to assist you in confirming the manufacturer and how to contact them.

  8. I have further questions or concerns.

    Please contact us at 800-832-2004, Option 900, from 8 a.m. to 5 p.m. ET Monday through Friday, or via email at [email protected] to schedule this important repair.

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